Userlike (Lime Connect)
🇩🇪 Germany, Cologne · Founded 2011
Germany's leading GDPR-compliant customer messaging platform — ISO 27001 certified, EU-only servers, used by Porsche, BMW, Lufthansa, and Allianz — with AI agents that handle support autonomously
Key Features
- Omnichannel messaging hub: Website Messenger (live chat), WhatsApp Business, Facebook Messenger, Telegram, SMS, and Threema — all conversations routed to a unified message center with smart assignment and routing rules
- Connect AI platform: autonomous AI Agents that handle support conversations end-to-end, AI Copilot that summarizes conversations and suggests answers for human agents in real-time, and agentic actions to automate recurring support workflows; AI agents from €99/month for 100 conversations
- Maximum GDPR compliance: developed and hosted exclusively in Germany, ISO 27001 certified, EU-only server locations, automatic data deletion features, direct data protection link in the messenger widget, and privacy-by-design architecture
- Advanced live features: voice messages, video calls, and screen sharing directly within the chat widget; proactive chat invitations based on visitor behavior; customer profiles with conversation history across all channels
Replaces
IntercomZendesk ChatDriftLiveChat
At a Glance
Headquarters🇩🇪 Cologne, Germany
Founded2011
Open SourceNo
Free TierYes
GDPR CompliantYes
CategoryCustomer Support
Ready to switch to Userlike (Lime Connect)?
Visit their website to learn more about pricing, features, and how to get started.
Visit Userlike (Lime Connect)