Tidio
🇵🇱 Poland, Szczecin · Founded 2013
The #1-rated customer service app on Shopify (15,000+ stores, 4.6 stars) with Lyro AI that autonomously resolves up to 70% of routine customer queries
Key Features
- Lyro AI Agent: an autonomous conversational AI trained on your knowledge base that provides personalized support, sales assistance, and lead generation — resolves routine queries without human intervention; starts at $39/month for 100 AI conversations
- Conversation-based pricing model (not per-agent): Starter at $29/month, Growth at $59-$349/month, Plus at $749/month, Premium from $2,999/month; Lyro AI and Flows automation billed separately as add-ons
- Deep e-commerce integrations: native Shopify plugin (15K+ stores), WordPress/WooCommerce, Wix, BigCommerce, Squarespace; plus 3,000+ additional app connections via Zapier including Salesforce, Zendesk, and HubSpot
- Visual chatbot builder (Flows) with 35+ pre-built templates for lead generation, abandoned cart recovery, order status, and FAQ automation; visitor segmentation and behavioral targeting to trigger personalized messages
Replaces
IntercomZendesk ChatDriftLiveChat
At a Glance
Headquarters🇵🇱 Szczecin, Poland
Founded2013
Open SourceNo
Free TierYes
GDPR CompliantYes
CategoryCustomer Support
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