LiveAgent

Key Features

• Built-in cloud call center with IVR (interactive voice response), automatic call distribution, call recording, and video calls — no third-party VoIP integration required; supports inbound and outbound calling directly from the dashboard
• 175+ features and 200+ integrations: universal inbox merging email, live chat, phone, Facebook, Instagram, Twitter/X, WhatsApp, Viber, contact forms, and knowledge base into a single ticketing dashboard
• Five pricing tiers: Free (forever, limited features), Small Business at $15/agent/month, Medium at $29/agent/month, Large at $49/agent/month, Enterprise at $69/agent/month; all paid plans include 30-day free trial
• Gamification system to motivate support agents with badges, levels, and leaderboards; SLA management with automatic escalation rules; AI chatbot and AI answer assistant for automated responses