Crisp
🇫🇷 France, Nantes · Founded 2015
A French all-in-one customer messaging platform used by 500,000+ companies including Air France and Decathlon — with unlimited conversations on every plan, including free
Key Features
- Omnichannel shared inbox pulling conversations from website chat, email, WhatsApp, Instagram, Facebook Messenger, SMS, X (Twitter) DMs, Telegram, and Line — all in one unified view
- AI-powered features: autonomous AI agents that resolve common queries, no-code automation workflows, chatbot builder with triggers and campaigns, and AI-assisted message composition for agents
- Four plans: Free (2 seats, unlimited conversations), Mini at €45/month (4 seats), Essentials at €95/month (10 seats + WhatsApp/Instagram), Plus at €295/month (20 seats + AI, ticketing, analytics); all per workspace, not per agent
- Built-in CRM with customer data enrichment, co-browsing (MagicBrowse) for real-time screen sharing with visitors, video calls directly from chat, and a knowledge base/help center with multilingual support
Replaces
IntercomZendeskDriftHubSpot Service Hub
At a Glance
Headquarters🇫🇷 Nantes, France
Founded2015
Open SourceNo
Free TierYes
GDPR CompliantYes
CategoryCustomer Support
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